Community Central Booking Clerical Officer

Community Central Booking Clerical Officer
37.5 hours Permanent
Band 2
Are you interested in trying something new?

Are you ready for a new challenge?

Are you passionate about improving the quality of care by ensuring
our patients and service users are dealt with in the right place at the
right time by people with the right skills to ensure a seamless
pathway?

Across Tameside and Glossop we are working to integrate our services
through the Care Together programme. The establishment of a Community
Central Booking (CCB) team is a key component of this programme and
we are currently looking for an enthusiastic individual to join the
administration team. The aim of the CCB is to simplify access to our
community services for our patients, service user and colleagues and our
ambition is to provide ‘one point of access, one team & one telephone
number’. As an administration service we need to make sure we provide
effective support to clinical services so that it meets our patients and service’s needs.

The CCB provides administration support to a number of community
services throughout Tameside and Glossop. The support consists of managing referrals, booking appointments and dealing with general day to day enquiries. It also consists of building and cancelling clinics for all Community Services on the patient administration system.

We are looking for individuals who have a passion for providing excellent
customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment. Applicants should be excellent communicators with good telephone skills as a large percentage of this role will be spent liaising with service users, patients and Healthcare Professionals via the telephone. Applicants must also have the ability to deal with the general public on a daily basis and have a positive approach to customer care. In addition it is a necessity that applicants have a good standard of typing and IT skills and be able to work on their own initiative and as part of a team.

This post will be based at Crickets Lane Clinic, Ashton-Under-Lyne, OL6 6NG. The contracted hours will be 37.5 hours. The role currently involves working a shift pattern on a rota basis from 8.00am to 5.00pm, Monday to Friday. Please note, this may change as the service evolves. This role is based within a call centre environment.

This post is a designated customer service role under the fluency duty and
requires a specified level of spoken English. The majority of the role will
involve liaising with patients, service users and Health Professionals via the
telephone. You will receive regular supervision, support and training to ensure your continuous professional and personal development.

Interview- 9th July
For further details / informal visits contact:
Name: Clare Taylor
Job title: Locality Administrator
Email address: clare.taylor@tgh.nhs.uk
Telephone number: 07825861402


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